Joseph is coauthor of three New York Times bestsellers; "Influencer: The Power to Change Anything", "Crucial Conversations: Tools for Talking when Stakes are High", and "Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior." An expert in topics ranging from influence and leadership to organizational change and effectiveness, Joseph has been cited in dozens of newspapers including the New York Times, Los Angeles Times, Washington Post, and the Wall Street Journal. He has also appeared on more than one hundred radio and television programs including ABC News, CNN, Bloomberg, CNBC, and the Today Show.
Having delivered thousands of speeches in his career, Joseph’s engaging style is a sought-after mix of entertainment, practicality, and foundational research. Traveling across the globe through East Asia, India and Europe, Joseph has spoken to organizations including NASA, the American Bankers Association, the Supreme Court of California, the American Association of Critical-Care Nurses, the American Public Works Association, and ASTD.
A seasoned executive and business strategy expert, Joseph has addressed executive level teams for clients including IBM, Progressive Insurance, Sprint, Textron, McGraw-Hill, Texas Instruments, and Genentech. Whether he’s speaking to an audience of more than ten thousand or to a small executive team, Joseph’s dynamic and captivating style keeps his skills in high demand.
Business Results Expert
Formerly, Joseph was cofounder and president of California Computer Corporation. In 2007, he and his coauthors were named Ernst & Young Entrepreneurs of the Year for their work in founding and leading VitalSmarts, a leader in corporate training and organizational development. VitalSmarts has helped more than three hundred of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable, and measurable change in behaviors. Named the 2008 "Business of the Year" by The Association of Learning Providers, VitalSmarts has also been ranked four times by Inc. magazine as one of the fastest growing companies in America and has taught two million people worldwide.
Crucial conversations (conversations where stakes are high, opinions vary, and emotions run strong) happen every day and impact all of our results, yet few people invest in the skills for holding them well. Studies show that the inability to discuss a problem can be more destructive than the problem itself. Issues like poor productivity, declining quality, lack of teamwork, or strained relationships are often the effects of crucial conversations that aren’t being held or aren’t being held well.
Learn to step up to high stakes conversations skillfully and respectfully and begin to resolve the problems by:
- Surfacing the best ideas
- Making important decisions
- Acting on decisions with unity and commitment
Learn the skills that have proven significant improvement on results in areas such as:
- Bottom Line
- Employee Satisfaction
A crucial confrontation is a face-to-face interaction in which we hold another person accountable for a broken promise, a violated expectation, or bad behavior. Accountability issues such as lagging performance, quality, and low morale can keep you from getting the results you need. Crucial Confrontations presents a straightforward step-by-s tep process for identifying and resolving performance gaps, strengthening
Learn to get past performance barriers to your success by:
- Holding others accountable to commitments.
- Getting to the root cause of accountability problems.
- Addressing poor performance effectively.
- Motivating others without using power.
10x Your Influence
Change efforts fail when leaders narrowly look for a single cause behind their persistent problems and then try to implement quick-fix solutions. On the other hand, influencers succeed because they understand that most problems are fed not by a single cause, but by a conspiracy of causes. They merge multiple sources of influence into a strategy that can overpower even the most persistent and resistant problems.
In a recent study published in the MIT Sloan Management Review, VitalSmarts researchers found that those who combine four to six sources of influence are ten times more likely to succeed at producing substantial and sustainable change. These results held true across areas of:
- C-Level concerns—bureaucratic infighting, silo thinking, and lack of accountability
- Corporate change initiatives—internal restructurings, quality and productivity improvements, new product launches
- Personal challenges—overeating, smoking, overspending, binge drinking
Learn a step-by-step strategy for exponentially increasing your power to change your greatest and most persistent challenges.