"Too many leaders act as if the sheep... their people... are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep."
Few people have influenced the day-to-day management of people and companies more than Ken Blanchard. A prominent, sought-after author, speaker, and business consultant, Dr. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today. Ken is one of the most influential leadership experts in the world and is respected for his years of groundbreaking work in the fields of leadership and management.
Dr. Ken Blanchard is the cofounder and Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm that he and his wife, Margie Blanchard, began in 1979 in San Diego, California. In addition to being a renowned speaker and consultant, Ken also spends time as a visiting lecturer at his alma mater, Cornell University, where he is a trustee emeritus of the Board of Trustees.
Ken has received many awards and honors for his contributions in the fields of management, leadership, and speaking. The National Speakers Association awarded him its highest honor, the "Council of Peers Award of Excellence." He was inducted into the HRD Hall of Fame by Training magazine and Lakewood Conferences, and he received the Golden Gavel Award from Toastmasters International. Ken also received The Thought Leadership Award for continued support of work-related learning and performance by ISA--The Association of Learning Providers. Ken has been inducted into Amazon's Hall of Fame as one of the top 25 best-selling authors of all time. The business school at Grand Canyon University bears his name. In addition, Ken teaches students in the Master of Science in Executive Leadership Program at the University of San Diego.
Born in New Jersey and raised in New York, Ken received a master's degree from Colgate University, and a bachelor's and PhD from Cornell University.
"All I can say is 'WOW.' We could not have asked for a better ending to our meeting."
---Roy Nassau, Regional Director of Operations Marriott International
"You definitely made an impact on our division. Our managers will be creating Raving Fans for many years to come."
--- H. "Bob" Moore, Vice President, Publix Supermarkets, Inc.
"Thank you for your presentation at our national sales meeting. You set just the right tone for the meeting. You left a lasting impression on the organization, and during the day that followed you were quoted numerous times."
--- Jack McGinley, Baxter Healthcare
Creating Raving Fans: Satisfied Customers Just Aren't Good Enough
Successful organizations have one common central focus: customers. It doesn't matter if it's a business, a professional practice, a hospital, or a government agency, success comes to those, and only those, who are obsessed with looking after customers. Based on the newly released book Raving Fans by Ken Blanchard and Sheldon Bowles, this program focuses on three critical steps for developing “raving fans” and loyal customers. Your organization must first Decide that you want to do with customers. Since you can't be all things to all people, it is best to focus on the things that your company does well. Next you must Discover what it is that your customers really want within that framework. Learn to listen to their needs and innovate to get those needs met. The third step is to Deliver Plus 1 percent. The key here is to consistently deliver what you say you will – and a little more. Ken Blanchard will show you how to create customers that you are your best sales force.
Leadership for the 21st Century
For any organization today to survive in the long term, it is clear that it has to be (1) customer driven, (2) cost effective, (3) fast and flexible and (4) continually improving. If that is true, what do leaders of the future have to do to make their organizations coincide with those characteristics? Ken Blanchard reflects on his observations working with organizations all over the world and help companies to not only survive but be a market leader.
Personal Excellence: Where Achievement and Fulfillment Meet
No one on his or her deathbed has ever been heard saying, “I wish I had gone to the office more.” And yet we all sometimes act like we are on a treadmill. Our lives are out of balance. Ken Blanchard will share his views on “Life Management” – a method he has used to bring greater meaning and purpose to his own life and others lives. By demonstrating that business excellence comes only after personal excellence is reached, he outlines the steps you can take to reach and understand your personal mission, core values, beliefs and key goals.
Managing the Journey: Understanding and Implementing Change
It's no secret. Change, although necessary, can often be difficult. In the work environment change can cause increased stress, low morale and decreased productivity. Thus, the ability to manage change is imperative to success. Research shows that people are naturally resistant to change. This seminar teaches you to understand the change process and to manage it effectively. You'll learn about the stages people go through in the change process and what you need to provide in order to get the support of your team.
The Power of Ethical Management
What would you do if someone offered you stolen trade secrets, or you discovered your boss copying confidential files? You know it's not right but you're on the spot, and often corporate guidelines for ethical decision-making are not clearly defined. Based on the best-selling book by Drs. Ken Blanchard and Norman Vincent Peale, this session provides a strategy for awakening the need to reconnect with both personal and corporate principals for ethics. Learn the three ethical check questions and the five principles of ethical power.